Stag Support Ticketing System Launches Friday

Information Technology Services is excited to announce that we are moving from our current ticketing system to a new service management platform from Freshworks called Freshservice, which will be branded as Stag Support.

Important Dates

• Stag Support will go live on Friday, August 29, 2025.
• The current ticketing system will be unavailable after the end of the day on Thursday, August 28, 2025
• All existing tickets in the current ticketing system will be migrated to the new system by the ITS team. If you have an open ticket, you do not need to resubmit it when the new ticketing system goes live. You will receive an email confirmation when your ticket is created in the new ticketing system.
• An FAQ article is available to help familiarize yourself with Stag Support.

We appreciate your support during this transition and are excited to bring you a more efficient and transparent service experience.  

If you have any questions about our move to Stag Support, please contact the ITS Help Desk by email at itshelpdesk@fairfield.edu or by phone at x4069.

Thank you,
The ITS Team